Service Package

SWiZ Comprehensive IT Maintenance provides comprehensive expertise to help manage your IT systems, including PCs, servers and networking equipment^

Bronze Silver Gold Customized
Max Number of Devices 10 30 50 Contact Us
Response Time Next Business Day 4 hours 4 hours
Service Level 8 X 5 8 X 5 24 X 7
Support Hours 9am – 5pm 9am – 5pm 24 Hours
Hotline Support Unlimited Unlimited Unlimited
Remote Support Unlimited Unlimited Unlimited
Email and Helpdesk Portal Support Unlimited Unlimited Unlimited
Onsite Support 1 3 5
Pro-Active Monitoring No No Yes
Preventive Maintenance 1 time (Yearly) 2 times (Yearly) 3 times (Yearly)

 * We made calculation simple

Number of devices =

  • Per Endpoints (Desktops or Laptops)
  • Servers (Per VM for virtualized environment)
  • Servers (Per Physical)
  • Per Networking or Security Devices