SWiZ IICG Team will always put in their utmost effort to address every necessary aspect of technical support.

That depends on the problem. When our engineers receive a customer’s call, they first try to resolve the problem remotely. If the problem requires an engineer to attend, we will send someone the following day.

From 9am to 5pm Monday to Friday.

SWiZ provides general technical support that does not include hardware maintenance. However, if our technical staff finds an issue which is caused by faulty hardware, we will provide the customer with components and estimate the cost of maintenance. We will then perform maintenance as soon as the customer grants approval.

Customers can check and track their service requests on SWiZ IT Service Desk Portal.