Service coverage

Category Service Coverage

NETWORK

 Re-configuration service for router, switch and wireless
Problem diagnosis for router, switch and wireless
Health check and maintenance
Standby network engineer support services
Firmware upgrade and patch update for router, switch and wireless

SYSTEMS

 Computer virus cleansing
Software installation and reconfiguration
PC/LAN network configuration
Email client reconfiguration
Operating system and patch update
Preventive maintenance
Standby system engineer support services
System upgrade and re-formatting
Data migration
Troubleshooting and diagnostics
Office software support

SECURITY

 Administration of firewall
Problem diagnosis for firewall
Health check and maintenance
Standby security engineer support services
Firmware upgrade and patch update for firewall

APPLICATION

 Provide level 1 liaison support with software vendor

CONSULTANCY

 Provide professional advice for all IT related matters ranging from a single laptop upgrade to entire infrastructure upgrade

Our engineers will diagnose and handle IT problems mostly via the Internet. For security reasons, customers can monitor the entire remote support maintenance process.

Customers will also be able to track all submitted service requests via our dedicated SWiZ IT Service Desk Portal.

SWiZ IICG Team strives to provide all customers our utmost service and support level.